PRIVACY POLICY
Last updated: December 13,2025
This Privacy Policy describes how The Boiling House of Cherry Hill (“The Boiling House,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, interact with us online, make a reservation, place an order, or join our email/SMS list.
By using our website or providing your information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide Directly
Contact information such as your name, email address, phone number, and mailing address.
Reservation details such as date, time, party size, and special requests.
Order details such as items ordered, transaction totals, and order history.
Marketing preferences such as whether you want to receive emails or texts from us.
Messages and feedback that you send via contact forms, email, or social media.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
Device and usage information such as IP address, browser type, operating system, pages viewed, and how you interact with our site.
Cookies and similar technologies that help us remember your preferences and understand how visitors use the site.
You can control cookies through your browser settings, but disabling cookies may affect your experience on our website.
1.3 Information from Third Parties
We may receive information about you from:
Reservation and booking platforms (e.g., OpenTable)
Ordering platforms and point-of-sale systems (e.g., Toast)
Email and marketing platforms (e.g., Klaviyo, Mailchimp)
Social media platforms when you interact with our accounts or ads
The information we receive may include your contact details, reservation/ordering history, and marketing preferences, depending on your settings and the third party’s privacy policy.
2. How We Use Your Information
We use the information we collect for purposes including:
Providing our services
Processing reservations and managing bookings
Fulfilling takeout or dine-in orders
Responding to your questions and support requests
Communicating with you
Sending confirmations, updates, or changes to reservations and orders
Sending marketing emails or text messages (if you opt in)
Sharing news, specials, events, and promotions
Improving our business
Understanding how guests use our website and services
Analyzing trends and customer preferences
Enhancing our menu, service, and guest experience
Legal and security purposes
Protecting our rights, property, and the safety of our guests and staff
Complying with applicable laws and regulations
3. Legal Bases (If You Are in the EEA/UK)
If you are located in the European Economic Area or the United Kingdom, we process your personal data under one or more of the following legal bases:
Performance of a contract (e.g., to process your reservation or order)
Legitimate interests (e.g., to improve our services, prevent fraud)
Consent (e.g., for marketing communications where required)
Compliance with legal obligations
4. How We Share Your Information
We do not sell your personal information.
We may share your information with:
Service providers and vendors who help us operate our business, including:
Reservation and booking platforms
Payment processors and POS/ordering systems
Email and marketing platforms
Website hosting and analytics providers
These third parties are only permitted to use your information to provide services to us and are expected to protect your information.
We may also share information:
When required by law, regulation, or legal process.
To protect the rights, property, and safety of The Boiling House, our guests, or others.
In connection with a business transaction, such as a merger, sale, or transfer of assets.
5. Cookies and Tracking Technologies
We may use cookies, pixel tags, and similar technologies to:
Remember your preferences and settings
Understand how you use our website
Measure the effectiveness of our marketing campaigns
You can manage cookies through your browser settings. Some features of the website may not function properly if cookies are disabled.
6. Marketing Communications
6.1 Email
If you join our email list, we may send marketing communications about:
Specials, promotions, and events
Holiday menus and seasonal offerings
Restaurant news and updates
You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
6.2 SMS/Text Messages (If Applicable)
If you opt in to receive text messages, we may send you marketing or transactional messages. Message and data rates may apply.
You can opt out at any time by following the instructions in the message (e.g., replying STOP) or contacting us.
Even if you opt out of marketing communications, we may still send non-promotional messages relating to reservations, orders, or important service updates.
7. Data Retention
We retain your information for as long as needed to:
Provide you with our services
Comply with legal obligations
Resolve disputes
Enforce our agreements
When information is no longer needed, we will delete or anonymize it in a reasonable manner.
8. Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, such as:
Accessing the information we hold about you
Requesting corrections to inaccurate information
Requesting deletion of your information (subject to legal requirements)
Opting out of marketing communications
To exercise these rights, please contact us using the information below. We may need to verify your identity before responding.
9. Children’s Privacy
Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.
10. Third-Party Websites
Our website may link to third-party websites or services that we do not control (for example, booking platforms, delivery services, or social media sites). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will revise the “Last updated” date at the top of this page. Your continued use of our website or services after any changes are posted means you accept those changes.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
The Boiling House of Cherry Hill
1990 Marlton Pike East, Cherry Hill, NJ 08003
Email: Tim@boilinghouse.com
